Every customer email handled automatically. Not just single replies — full conversations managed across multiple emails. Order tracking, returns, complaints, reviews — all handled. Your team opens the inbox, reviews the drafts, and hits send.
Most automation tools reply to one email and forget. Our automation reads the full conversation thread, remembers what happened before, and responds intelligently to follow-ups.
Hi,
I received my order ORD-1002 today but when I opened the box it had a completely different product inside. I ordered the USB-C Hub 7-in-1 but received some random phone case that I did not order.
I have still got the box and everything. Can you sort this out?
Mike
Hey Mike,
Sorry about the mix-up with your order. I have arranged for the correct USB-C HUB 7-IN-1 to be sent out to you today. You should receive it in 2-3 BUSINESS DAYS.
Please hang on to the phone case for now, and I will send you a prepaid return label for it shortly.
Kind regards, The Team
Hi,
Thanks for getting back to me but I need this sorted urgently. I bought this as a birthday present for my wife and her birthday is this SATURDAY. That is 3 days away.
Is there any way to get the correct item to me before then? I really do not want to turn up empty handed.
Mike
Hey Mike,
I totally get how important this is, and I am really sorry for the mix-up. I have checked with our shipping team and arranged for EXPRESS DELIVERY to try and get the USB-C Hub to you by SATURDAY.
I will keep you updated on the tracking details as soon as I have them.
Kind regards, The Team
I still have not heard anything concrete. I have now had to go and buy a different gift from another shop because I could not risk waiting any longer.
At this point I just want a full refund. I will send the wrong item back but I am not paying return postage for your mistake. I am really disappointed because I have ordered from you guys before and it has always been fine until now.
Mike
Hey Mike,
I completely understand, and I am sorry we could not get this sorted in time for Saturday. You should not have had to go elsewhere.
I have processed a FULL REFUND for order ORD-1002. You will see it back in your account within 3-5 WORKING DAYS. I will also send a PREPAID RETURN LABEL for the phone case — no cost to you at all.
We really value your loyalty as a returning customer and I hope this does not put you off. If there is anything else I can help with, just let me know.
Kind regards, The Team
Order tracking, returns, product questions, complaints, reviews — each one gets the right response.
Hi,
I ordered a set of kitchen knives last Tuesday (order #4521) and the tracking has not updated since Thursday. It just says "in transit". I need these for a dinner party on Saturday. Can you check what is happening?
Thanks, Sarah
Hi Sarah,
I have checked your order #4521. It shipped via Royal Mail on Thursday and the latest tracking shows it arrived at your local depot this morning. Expected delivery is TOMORROW (Wednesday).
Your tracking number is RM927483615GB — you can follow it here for live updates.
That gives you plenty of time before Saturday. If it has not arrived by Thursday, let me know and I will sort it out.
Kind regards, The Team
Hi,
I received my order #3897 yesterday but the jacket is too small. I ordered a Large but it fits more like a Medium. Can I return it and get the next size up? I have not worn it outside, tags are still on.
Thanks, James
Hi James,
Sorry to hear the sizing was not right. Your order #3897 was placed 3 days ago and the tags are still on — that is well within our 30-DAY return policy.
I have arranged an exchange for an XL. We will send out the replacement as soon as we receive the original. You can drop it at any Royal Mail post office using the return label below.
If you would prefer a refund instead of an exchange, just let me know.
Kind regards, The Team
Hello,
I am interested in your 5-piece ceramic pan set but I have a few questions before ordering:
1. Is it safe for induction hobs?
2. Can it go in the dishwasher?
3. Do you ship to Scotland? I am in Edinburgh.
4. Is there a warranty?
Thanks, Lisa
Hi Lisa,
1. Induction Compatible
Yes, the ceramic pan set works on all hob types including induction.
2. Dishwasher Safe
The pans are dishwasher safe, though hand washing is recommended to extend the non-stick coating life.
3. Delivery to Scotland
We deliver across the UK including Scotland. Standard delivery to Edinburgh is 3-5 working days.
4. Warranty
The set comes with a 2-YEAR manufacturer warranty covering manufacturing defects.
Let me know if you have any other questions or would like to go ahead with the order.
Kind regards, The Team
This is the third time I am emailing about my damaged order. I received a broken blender 2 weeks ago and nobody has responded. I want a full refund immediately or I am filing a chargeback and leaving a review everywhere. Order #2814.
"Great quality cookware set. Arrived well packaged and looks exactly like the photos. Only reason for 4 stars instead of 5 is delivery took a bit longer than expected — 6 days instead of the 3-5 quoted."
— Emma R.
Thank you so much for your kind words, Emma. We are really glad you are happy with the quality and packaging.
We are sorry the delivery took a bit longer than expected — we are working with our courier to improve consistency on delivery times. We appreciate the feedback and hope you enjoy the cookware set.