E-commerce & Retail
Order tracking replies, returns processing, review management, inventory alerts, and abandoned cart recovery — all automated. Your team focuses on growing the business, not answering the same questions.
See The Difference
Same orders. Same customers. Same emails. Completely different outcome.
23 emails asking about order status. Staff opens each one, finds the order number, checks the courier tracking, types a reply. Takes all morning.
2+ hours. Same answer 23 times.Our automation already read all 23 emails, checked tracking for each order, and drafted personalised replies: "Hi Sarah, your order #4521 shipped yesterday and is expected by Wednesday. Here is your tracking link." Staff reviews, hits send.
2 minutes. All 23 handled.Customer emails wanting to return a product. Staff reads the email, checks the return policy, looks up the order, calculates the refund, types a reply, generates a return label. 30 minutes per return.
30 minutes per return. 3 returns = 90 minutes.Our automation reads the return request, checks it against your return policy automatically. Within policy? Drafts approval email with details. Outside policy? Flags for your review with the reason.
30 seconds per return. Policy enforced automatically.Supplier emails saying a shipment is delayed by 5 days. Email gets buried. Customers who ordered those products do not find out until they complain. Bad reviews follow.
Revenue lost. Reputation damaged.Our automation reads the supplier email, identifies which orders are affected, and drafts proactive emails to each customer with an updated delivery date. Customers informed before they complain.
Automatic. Reputation protected.Best-selling product runs out of stock. Nobody noticed. Listing goes down. Customers go to competitors. You find out the next day.
Revenue lost. Listing suppressed.Our automation checked inventory at 8:00 AM. Sent an alert: "Product X stock at 12 units — below reorder point." Draft purchase order ready for your supplier.
Caught before it becomes a problem.3 new reviews — 2 positive, 1 negative. Nobody responds. The negative review sits there unanswered for a week. Potential customers see it and leave.
20 minutes if done. Usually not done.Our automation found all 3 reviews. Drafted thank you replies for the positive ones. Drafted a professional, empathetic response for the negative one addressing the specific concern. Flagged for your review before posting.
1 minute to review. Reputation protected.47 customers added products to cart but did not buy. No follow-up sent. 70% of potential revenue walks away. Tomorrow there will be 47 more.
Revenue lost. Every day.Our automation sent a personalised email 1 hour after each abandoned cart. Second email at 24 hours with a reminder. Third at 72 hours with a final nudge. Running automatically, every day.
Automatic. Revenue recovered while you sleep.Half the day spent answering emails. Returns piling up. Stock ran out. Reviews ignored. Abandoned carts lost. No time to actually grow the business.
4+ hours of admin. Revenue lost daily.Every email answered. Returns processed. Stock monitored. Reviews responded to. Abandoned carts followed up. All on autopilot. Your day was spent on marketing, products, and growth.
Under 10 minutes reviewing. Business growing.Why Us
You already pay for your store platform, shipping tools, and email marketing. Here is what they cannot do.
| Capability | Your Store Platform | Your Support Tools | Our Automation |
|---|---|---|---|
| Auto-reply to "where is my order" with real tracking | No | Basic templates only | Reads email, checks tracking, drafts personalised reply |
| Process returns by reading the email | No | Needs customer to fill a portal | Reads request, checks policy, approves or flags |
| Notify customers about supplier delays | No | No | Reads supplier email, identifies affected orders, notifies customers |
| Respond to every review automatically | No | Collects reviews but does not reply | Drafts on-brand reply for each review |
| Alert before stock runs out | Basic alerts | N/A | Daily check + alert + draft reorder to supplier |
| AI-personalised abandoned cart emails | No | Same template for everyone | Personalised 3-step sequence with AI-written copy |
| Create tasks from customer emails | No | No | Reads email, classifies urgency, creates task |
We do not replace your store platform or shipping tools. We automate the work between them — the emails, the replies, the chasing, and the follow-ups that eat your day.
See It In Action
Step-by-step walkthroughs showing exactly what each workflow does for your store.
Order tracking, returns, complaints, product questions — all handled automatically
AI drafts on-brand replies for every positive and negative review
Confirmation, shipping notification, and delivery follow-up emails
Daily stock check, low stock alerts, supplier delay notifications
3-step abandoned cart sequence with AI personalised emails
Customer replies are drafts — you review before anything gets sent.
Returns outside your policy get flagged, not auto-approved. You decide.
Negative reviews get flagged for your approval before any response is posted.
Our automation handles the repetitive work. Your brand voice and decisions stay yours.
Your brand. Your rules. Our automation just moves faster.
Custom Workflows
Every e-commerce business is unique. If you have a process that is eating your time and is not covered above, we can build a custom automation for it. Supplier management, pricing updates, customer segmentation, loyalty programs, returns fraud detection — if it is repetitive, we can automate it.
Free Trial
No card required. No commitment. No installation. If it does not save you time, you owe nothing.
Book a 15-minute call — we understand your store
We set up the system within 24 hours
Your team starts using it immediately
After 14 days — keep it or walk away
Or email us at info@aiautomationstudio.co.uk